Términos del servicio

Substitution Policy:

• Flowers: Due to the nature and regional availability of flowers it is sometimes a necessity to make substitutions of equal or greater value. We will make every effort to maintain the style of the arrangement by considering the shape, size, and color combinations.
• In single-variety arrangements: the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.
• Gift Arrangements: Substitutions for a container may be made with items of greater or equal value if necessary to guarantee the freshness of the delivery delivery.
• Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you have requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.